We have purchased 8 of these over the years. I do love them.This one did arrive with a couple of very small nicks but no cracks. It also does not come with the enclosed brush holder with the crystal knob, as pictured. Just a plain, short, open (not enclosed) brush holder with no crystal knob for it, as it has no enclosure. So, be aware that you might not get the brush holder as pictured.Out of the three that I ordered this summer, all three have came with some amount of damage. Two was definitely quality control, and was fairly minimal. To pay over $200 for each of these items, total cost, their quality control should be better. I never had any issues with my previous five we ordered over the years. A third one arrived with a few cracks. Whether it was from shipping or if it was also a quality control issue, I don’t know. The replacement they sent also had a few damaged areas. Again, possibly from shipping. I had planned to keep the replacement they sent but, instead without asking me, they said they would refund my money to avoid any future damages, meaning they no longer want to take the chance on shipping to me, and that the shipping company should pick them up to inspect them. Wow. They basically will refuse to ship to me, I assume is what they meant. I still have not received a refund on that one. Those others this year were all purchased through Etsy. I did go ahead and purchase this one through Amazon, as I did need one. I was hoping that Amazon might take better care of the shipping and handling, but it also arrived by the same shipping company as the ones purchased through Etsy.I had planned on buying more in the future, but I may just be SOL with this company by their wording. So, I’m super happy this one arrived with only a few nicks that would’ve already been there from manufacturing it and they definitely can’t blame shipping this time. Disappointed to not receive the brush holder, as pictured, but a much cheaper plain one. More than that, I’m disappointed that I might not be able to do business with this company again.